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Shipping Policy

At SkyWings, we aim to provide a seamless shipping experience for our customers. Our Shipping Policy outlines important information regarding shipping, delivery, and related terms.

Processing Time:

  1. Order Processing: Orders are typically processed within 2 days after payment confirmation. Customised or special orders may require additional processing time.

Shipping Methods and Rates:

  1. Shipping Carriers: We use reputable shipping carriers to deliver orders, ensuring reliable and timely delivery.

  2. Shipping Rates: Shipping rates are calculated based on the shipping destination, package weight, and chosen shipping method. Customers can view the shipping cost during the checkout process.

Shipping Destinations:

  1. Domestic Shipping: We offer shipping within all New Zealand  addresses, and other eligible locations.

  2. International Shipping: We also offer international shipping to select countries/regions. Customers are responsible for any applicable customs duties, taxes, or import fees for international orders.

Delivery Estimates:

  1. Delivery Timeframe: Estimated delivery times vary based on the shipping method selected and the destination. While we strive to meet these estimates, actual delivery times may occasionally vary due to unforeseen circumstances or carrier delays.

Order Tracking:

  1. Tracking Information: Once an order is shipped, customers receive a shipping confirmation email with tracking details, allowing them to monitor the shipment's progress.

Incomplete or Incorrect Addresses:

  1. Responsibility: Customers are responsible for providing accurate and complete shipping addresses. We cannot be held responsible for delays or undelivered shipments due to incorrect or incomplete addresses provided by customers.

Lost or Stolen Packages:

  1. Claims Process: In the event of a lost or stolen package, customers should contact us promptly. We will work with the shipping carrier to investigate and resolve the issue.

Order Modifications or Cancellations:

  1. Changes: Requests for order modifications or cancellations should be made as soon as possible. Once an order has been processed or shipped, modifications or cancellations may not be possible.

Returns and Refunds:

  1. Return Policy: For information regarding returns, please refer to our Return Policy available on our website.

Contact Us:

If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please contact us.


Return and Exchange Policy

At SkyWings, we strive to ensure your satisfaction with every purchase. Our Return and Exchange Policy outlines the guidelines for returning or exchanging products purchased through our platform.

Eligibility for Returns and Exchanges:

  1. Timeframe: Items are eligible for return or exchange within 7 days from the date of purchase.

  2. Condition: Products must be in their original condition, unused, unwashed, and with all original tags and packaging intact to be eligible for return or exchange.

Non-Returnable and Non-Exchangeable Items:

  1. Certain Items: For safety reasons, certain items such as gliders and harnesses may not be eligible for return or exchange unless defective or damaged upon receipt.

Return and Exchange Process:

  1. Request: To initiate a return or exchange, customers must contact us within the specified timeframe with the order number and details of the item(s) to be returned or exchanged.

  2. Approval: Once the request is approved, customers will receive instructions on how to return the item(s).

Return Shipping:

  1. Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

  2. Condition of Returned Items: It is the customer's responsibility to ensure that returned items are packaged securely to prevent damage during transit.

Refunds and Exchanges:

  1. Refund Process: Refunds will be issued via online transfer for the purchase within 7 days after the returned items are received and inspected.

  2. Exchange Process: Exchanges will be processed upon receipt and inspection of the returned item(s). Customers will be notified of the status and provided with tracking information for the exchanged item(s).

Restocking Fee:

  1. Fee Policy: A restocking fee may apply in certain cases, such as returns of opened or used items, and will be deducted from the refund amount.

Damaged or Defective Items:

  1. Claims: For damaged or defective items received, customers must notify us within 2 days of receipt. We will provide instructions for returning the item(s) and offer a replacement or refund.

Contact Us:

If you have any questions or require further assistance regarding our Return and Exchange Policy, please contact us.

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