STORE POLICY

CUSTOMER CARE

At SkyWings, we are dedicated to providing the highest level of service to our customers. Our Customer Care Policy outlines our commitment to delivering exceptional service and support.

Customer Service Standards:

Accessibility: We aim to make our products/services easily accessible and provide multiple channels for customers to reach out for assistance.
Responsiveness: We strive to respond promptly to customer inquiries, aiming to acknowledge within 1 to 7 days and resolve issues efficiently.
Empathy and Respect: Our team is trained to listen attentively, show empathy, and treat every customer with respect and courtesy.
Accuracy and Clarity: We ensure that information provided to customers is accurate, clear, and helpful in addressing their concerns.

Channels of Communication:

Support Channels: We offer email, phone to assist customers.
Social Media: We don't actively monitor and respond to customer inquiries or feedback on social media platforms. To ensure timely resolution please use email or phone.

Customer Support Guidelines:

Timely Resolution: We strive to resolve customer issues within a reasonable time frame and keep customers informed of the progress if resolution takes longer than anticipated.
Feedback Collection: We encourage customers to provide feedback about their experience, allowing us to continually improve our services.

Training and Development:

Our customer care evolves over time in response to critical and valuable feedback to better assist our customers.

Confidentiality and Privacy:

We handle all customer information with the utmost confidentiality and comply with data protection regulations to ensure the security and privacy of their personal information.

Continuous Improvement:

We review and update our customer care strategy to adapt to changing customer needs and industry best practices.

Customer Satisfaction:

We measure customer satisfaction through feedback, to ensure that we consistently meet or exceed customer expectations.

Complaint Handling:

We take a personalised approach to handling customer complaints, ensuring they are addressed promptly, fairly, and individually with the goal of reaching a satisfactory resolution.

Commitment to Excellence:

We are committed to providing an exceptional customer experience and fostering long-term relationships with our customers based on trust and satisfaction.

If you have any questions or feedback regarding our customer care policy or need assistance, please contact us.

PRIVACY & SAFETY

Privacy and Safety Policy

At SkyWings, we value your privacy and are committed to ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, and safeguard the information you provide to us.

Collection of Information:

We collect information in several ways, including:

Information You Provide: When you interact with our services, such as signing up for an account, making a purchase, or contacting customer support, we may collect personal information like your name, email address, mailing address, and payment details.
Automated Information: We may collect certain information automatically when you visit our website or use our services, including your IP address, device information, and browsing activity using cookies or similar technologies.

Use of Information:

We use the collected information for the following purposes:

Providing Services: To deliver the products or services you request, process transactions, and provide customer support.
Improving User Experience: To personalise your experience, understand how our services are used, and improve our offerings.
Communication: To send important updates, newsletters, marketing materials, and respond to inquiries or requests.

Protection of Information:

We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing of Information:

We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Your Choices:

You have the right to:

Access and Update: Access and update your personal information by logging into your account settings.
Opt-Out: Opt-out of receiving marketing communications by following the instructions provided in such communications.

Children's Privacy:

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have collected personal information from a child under 13, please contact us immediately.

Changes to the Policy:

We reserve the right to update or modify this Privacy and Safety Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding this Privacy and Safety Policy, please contact us.

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Offline Payments